REFUND POLICY — POPSYGO

Last updated: September 29, 2026

At PopSygo, our goal is to provide a safe and satisfying shopping experience. If you experience any issue with your order, please contact us so we can review your request and provide the appropriate solution.

1. Returns and Refund Requests

Customers may request a return or refund within 7 calendar days after receiving the product, where applicable under the laws and regulations governing the purchase.

To request a return or refund, please contact us at:

Email: popsygo2026@gmail.com

Please include the following information whenever possible:

• Order number;
• Name used when placing the order;
• Reason for the return or refund;
• Photos or videos of the product, when applicable;
• Description of the issue.

2. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible after receiving your order.

We may request photos or videos of the product to evaluate the issue. After reviewing your request, we may offer, as applicable:

• A replacement product;
• A refund of the amount paid;
• Another appropriate solution in accordance with applicable laws.

3. Incorrect Product

If you receive a product that is different from the item you ordered, please contact us at popsygo2026@gmail.com.

Once the issue is confirmed, we will provide instructions regarding the next steps to resolve the situation.

4. Order Cancellation and Change of Mind

If you change your mind about your purchase, you may request a cancellation or return within the period required by applicable law.

The product may need to be returned in its original condition, without signs of use, and with its accessories and other items originally included with the order.

Once the returned product is received and reviewed, any approved refund will be processed according to the applicable conditions.

5. Non-Returnable Products

Certain products may be subject to specific return conditions or may not be eligible for return where permitted by applicable law. This may include personalized products, perishable products, or products that cannot be returned due to their nature.

If you are unsure whether a specific product is eligible for return, please contact us before sending it back.

6. Refund Processing

When a refund is approved, it will generally be issued using the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your payment method, financial institution, credit card issuer, or payment processor.

For credit card purchases, the time required for the refund to appear on your statement may depend on your card issuer and billing cycle.

7. Return Shipping Costs

When a return is necessary due to a defective product, incorrect product, or another situation for which PopSygo is responsible, we will provide instructions regarding the applicable return process.

For returns due to a change of mind, return shipping responsibilities will be determined in accordance with applicable laws and the circumstances of the purchase.

8. Orders Already Shipped

If your order has already been shipped, please contact us before requesting cancellation.

Depending on the status of the shipment, it may be necessary to wait until the product is returned before the cancellation and refund can be completed.

9. Contact Us

If you have any questions about our Refund Policy or would like to request a return or refund, please contact us:

Store: PopSygo
Email: popsygo2026@gmail.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM.

Our customer service team will review your request and provide the necessary instructions.

10. Changes to This Refund Policy

PopSygo reserves the right to update this Refund Policy whenever necessary to reflect changes to our business practices, services, or applicable laws.

We recommend checking this page periodically for the latest version of our Refund Policy.